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Instructional Design as Team Leader for
Silicon Valley Training Technologies
(Don Perrin/Jeff Engel)
for
Hewlett-Packard
(Paul Schlegelmann)

Don Perrin was Team Manager and Instructional Designer for the first iteration of the Business Continuity program. This service proactively hardened computers, servers and networks to avoid failure, remotely monitored performance, and provided fast response to avoid or minimize the impact of technical failure.

The table below lists the first set of modules produced. The program was initiated worldwide to train technical sales persons, dispatchers, technicians, managers, and related support personnel. Each position description was matched with appropriate basic and advanced modules listed below. Each learner had to pass on online test in order to advance to the next module.

Most learning was conducted off-line from printed copy. This gave the ultimate geographic flexibility and minimized communication problems such as poor modem performance. Click here to see the current web page describing this program.

Module

Business Continuity Support Program

Basic

Advanced

1

Overview

X

 

2

Implementation Overview

X

 

SPO

Selling Phase Overview

X

 

3

Sales Process Details

 

X

4B

Support Administration Details

 

X

5A

Operational Assessment Overview

X

 

5B

Operational Assessment Details

 

X

5C

Operational Training for Lead Assessors

X

 

PPO

Planning Phase Overview

X

 

6A

Planning / Customer Setup Process Overview

X

 

6B

Planning / Customer Setup Process Details

 

X

7A

Customer Operational Profile Overview

X

 

7B

Customer Operational Profile Details

 

X

8A

Inventory Logistics Overview

X

 

8B

Inventory Logistics Details

 

X

9

HP & Non-HP Software & Hardware Policy Overview

X

 

10

Proactive Problem Prevention Overview

 

 

11A

Change Management Overview

X

 

11B

Change Management Details

 

X

12A

Proactive Patch Management Overview

X

 

12B

Proactive Patch Management Details

 

X

13A

Customer Reviews Overview

X

 

13B

Customer Reviews Details

 

X

PRED

Business Continuity Predictive Usage

X

 

14

Reactive Problem Management Process Overview

X

 

15A

System Recovery / Problems Resolution Process Overview

X

 

15B

System Recovery / Problems Resolution Process Details

 

X

16A

Hardware Failure Analysis Overview

X

 

16B

Hardware Failure Analysis Details

 

X

 November 1995

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